FAQ

About Indigo® Instruments

 

Indigo® Instruments has been run by its current owners since 1990 and our website dates back to October 1994. "Whois" has no record of our 1994 host "ds.internic.net/indigo.com" which was the original domain name manager and predates the Wayback Machine by 3 years; so no archive of our first pages!

Please note that we sold our domain name "indigo.com" in January, 2018 and are now operating under www.indigoinstruments.com. The Wayback Machine shows the various iterations of our site through the years.

Our customers include Bell Labs, Disney, Google, Microsoft, IBM, NIST, NIH, USAF, US Army, Intel, Pepsi, Princeton, Harvard, MIT, Stanford, McGill, UBC, UCalgary, Westinghouse, Target, Seagate, Martha Stewart Living, Cornell, U. California, Yale, UToronto & thousands more. All our technical people have at least one science degree from either McGill University or University of Waterloo.

We are in Waterloo, Ontario; ~100km (1 hour) west of Toronto (US orders ship out of Buffalo-no cross border costs). Type in our postal code "N2J 4R9" either into Google Maps or Mapquest or if you have a map, look for Kitchener. Waterloo is the smaller of our twin cities & doesn't always make it to every map even though we have the world famous University of Waterloo.


Privacy

 

  • We do not sell, rent, lend, trade or leave in restaurants any customer information.
  • Your telephone number is only used: to confirm who you are; given to FedEx for delivery purposes; used to call you if there is a problem with your order that needs solving immediately (e.g. you requested next day delivery but your address is not recognized by FedEx).
  • Your e-mail address is used to send order confirmations & tracking numbers, instructions or information on product use, contact you if there is a problem with your order. 
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Hours of Operation-Technical Support

 We are available to answer questions or take orders from 9-4:30 EST, M-F. All e-mails are answered within 2 hours of receiving them during office hours. Web orders are accepted 24 hours a day.

No Printed Catalog

 There is NO printed catalog. Product offerings constantly change which would make the catalog obsolete just about every other week.

Ordering

 Purchase orders from Canadian and American university (& colleges), federal, provincial and state departments and public institutions (such as museums) are currently accepted from Canada & USA only. Requirements below:

  1. $150 product minimum
  2. On letterhead by: Fax to 519-747-5636; e-mail file attachment to info@indigoinstruments.com; mail to Waterloo, ON. 
  3. Include complete billing & shipping address information & net 30 terms.
  4. Include the name and telephone of accounts payable person
  5. US purchase orders over $800 must include a Fed Tax ID #

Credit card orders are acceptable from anyone & anywhere. The order minimum is only $5.00 for product; shipping is extra & options can be viewed by go to view Cart & Checkout.  


Product Guarantees & Returns

 

 We stand behind the technical specifications of our products and the quality of their manufacture; defective goods will be replaced if returned promptly or fully credited if replacements are unavailable.

However, our market is first and foremost science education & because of its nature, scientific results cannot be guaranteed & we cannot take products back due to poor experimental design.

Call or email us first if you have product questions. If we have doubts about your design & feel our products won't suit your needs, we will tell you. It is cheaper for both of us to not buy something then have you return it!

Goods may NOT be returned w/o authorization

A restocking charge of 20% or $10.00 whichever is greater; shipping not included. Goods that are opened will be evaluated for their resale value and may be assessed a 50% restocking charge.

Some goods may be returned for exchange, e.g. magnifiers, at no penalty except for additional shipping charges. Other items such as molecular models will be accepted if returned promptly and unopened.

If a technical specification or description is wrong or ambiguous such that it has clearly compromised the success of the experiment, we will gladly refund ALL your costs.

Glassware cannot be returned for any reason; this is for your safety and ours. It would be prohibitively expensive to test for bacteriological, chemical or radiological agents since there is no way to tell if glass has been contaminated just by looking at it. We would have to throw it away even if you claim to never have opened the package.

Goods may NOT be returned w/o authorization. Special/Custom Orders are Non-Returnable